MedSpa at ChristiMD Cancellation and No-Show Policy
December 12th, 2023
Subject: Important Notice Regarding Changes to our Cancellation/No-Show Policy
To All of our Valued Clients,
We appreciate the trust you place in MedSpa at ChristiMD for your aesthetic and wellness needs. It is our constant endeavor to provide you with exceptional service and an unparalleled experience.
We are writing to inform you about an update to our cancellation policy, effective 12/18/2023. This adjustment is necessary to ensure that we can continue to provide the highest level of service to all our valued clients. In addition to the two appointment reminders we currently send, our new cancellation policy is as follows:
1. Cancellation Notice Period: A minimum of 24 hours’ notice is required for all cancellations or rescheduling of appointments.
2. Late Cancellation Fee: Any cancellations made within less than 24 hours of the scheduled appointment time will incur a $75 cancellation fee and will be charged to the credit card on file.
3. No-Show Policy: Failure to attend a scheduled appointment without prior notice will result in a $75 no-show fee and will be charged to the credit card on file.
To cancel an appointment: 1) text our office at 844-651-1570 and type cancel. Alternatively, call our office at 281-717-4003 x2 and cancel your appointment with a live person. Please do not leave a voicemail.
We understand that unforeseen circumstances may arise, and we will take these into consideration on a case-by-case basis. However, your understanding of the necessity for this policy is crucial to maintaining the quality and accessibility of our services to all clients.
We appreciate your continued support and look forward to serving you in the future. If you have any questions or concerns regarding this policy update, please do not hesitate to call 281-717-4003 x2 or email firstname.lastname@example.org.
Thank you for choosing MedSpa at ChristiMD. We value your trust and look forward to continuing to exceed your expectations.
Chief Operating Officer